Privacy Policy

Last updated: August 3, 2026 · RentChime is a Porchlight product.

The short version

We collect what the service needs to run and nothing else. We don't sell data, we don't run ads, and tenant phone numbers are used for exactly one thing: the rent messages their landlord sets up, after the tenant says YES.

What we collect

• Landlord accounts: your email address, name if you give it, and the setup answers you choose to provide (state, unit count, how rent reaches you). Sign-in is by email link — we never store a password.
• Rental records you create: rental labels, rent amounts, due days, lease dates, ledger entries, and date reminders. This is your data; export it as CSV anytime.
• Tenant contact details entered by landlords: a tenant's name and mobile number, used solely to send the invitation and, after a YES, rent-related messages. Consent status and its timestamps are recorded.
• Message records: the rent-related texts sent and received through the service, kept as the delivery record both sides may need later.
• Waitlist emails you submit on the site, with the unit-count band if you choose one.
• Usage analytics: standard, aggregated page analytics (Google Analytics). The free calculators and letter tools run in your browser — nothing you type into them is sent to us.

What we never do

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are never sold or shared. We don't sell or rent any personal information, tenant or landlord. Tenants never receive marketing from us — rent messages only, and only after opting in.

Who processes data for us

Like every modern service, we rely on a small set of processors, each handling only what their job requires: Supabase (database and authentication, SOC 2 Type II certified), Vercel (hosting), Twilio (SMS delivery), Stripe (payments — card details go to Stripe and never touch our servers), Resend (email delivery), and Google Analytics (aggregate site usage). Data is encrypted in transit and at rest.

The SMS program

Tenants receive messages only after opting in by replying YES to a single invitation text. Message frequency varies with the reminder schedule; message and data rates may apply. Reply STOP to cancel all messages at any time, HELP for help. The full flow is documented at how opt-in works and SMS Terms & Consent.

Retention, export, deletion

Your records stay as long as your account does. Export your ledgers as CSV from the app whenever you like. To delete your account and everything in it, email support@rentchime.com — handled within 48 hours, no questions, no retention tricks. Waitlist emails are deleted on request the same way.

Changes & contact

If this policy changes in a way that matters, account holders get an email — we won't quietly swap it. Questions: support@rentchime.com.